Privacy Policy

Privacy Policy
Effective Date
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13 June 2026
1. Introduction
This Privacy Policy explains how Cocoon Shootlet Apartment in Abuja collects, uses, stores, shares, and protects personal information when you visit our website, make a booking, submit an enquiry, communicate with us, or use our services.

This policy applies to our website:

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and to personal information collected through our booking, communication, hospitality, marketing, and customer support activities.

By using our website or services, you acknowledge that we may process your personal information as described in this Privacy Policy.

2. Information We Collect
We may collect personal information directly from you, automatically through our website, or from approved booking, communication, and advertising platforms.

Information you provide to us
This may include:

Full name
Email address
Phone number
Address or location details
Booking details
Check-in and check-out dates
Number of guests
Identification or verification information, where required
Payment or transaction details
Special requests or preferences
Messages sent through contact forms, email, WhatsApp, phone, or social media
Feedback, reviews, or support enquiries
Information collected automatically
When you visit our website, we may collect:

IP address
Browser type
Device type
Operating system
Pages visited
Time spent on pages
Referring website or campaign source
Cookies and similar tracking information
Approximate location based on technical data
Website interaction and booking journey data
Information from third parties
We may receive information from:

Booking platforms
Payment processors
Analytics providers
Advertising platforms
Communication tools
Social media platforms
Customer support systems
Security and fraud prevention services
3. How We Use Your Information
We may use personal information for the following purposes:

To process enquiries and bookings
To confirm reservations
To provide accommodation and guest support
To communicate booking updates
To verify guest identity where required
To process payments and refunds
To manage check-in, check-out, and guest services
To respond to questions, complaints, or support requests
To improve our website, services, and customer experience
To personalize communications and offers
To detect fraud, abuse, security threats, or illegal activity
To comply with legal, regulatory, tax, accounting, and operational obligations
To measure marketing and advertising performance
To create advertising audiences where permitted
To run remarketing and similar advertising campaigns
4. Marketing, Remarketing, and Customer Match
Where permitted by law and platform policies, we may use customer information such as email address, phone number, name, booking activity, and website interaction data to support marketing and advertising activities.

This may include using services such as:

Google Ads
Google Customer Match
Google Analytics
Meta/Facebook advertising tools
Other advertising or analytics platforms
For example, we may use customer contact information to:

Show relevant ads to previous or potential guests
Create custom or customer match audiences
Exclude existing customers from certain campaigns
Find similar audiences
Measure advertising performance
Improve campaign targeting and relevance
When we use Customer Match or similar advertising tools, personal identifiers such as email addresses or phone numbers may be normalized and hashed before being uploaded to the advertising platform. Hashing converts the information into a secure coded format before matching.

Advertising platforms may compare the hashed information with their own user records to determine whether a match exists. These platforms process such data according to their own terms and privacy policies.

We do not sell your personal information.

5. Legal Basis for Processing
Depending on the circumstances, we may process personal information on one or more of the following bases:

To perform a contract with you, such as processing a booking
To take steps at your request before entering into a contract
To comply with legal obligations
To protect our legitimate business interests
To prevent fraud or misuse
To improve our services and customer experience
With your consent, where consent is required
For marketing and advertising, where permitted by applicable law
6. Cookies and Tracking Technologies
Our website may use cookies, pixels, tags, scripts, local storage, and similar technologies.

These technologies help us:

Keep the website functional
Remember preferences
Understand website traffic
Measure campaign performance
Improve user experience
Support advertising and remarketing
Detect fraud or security issues
You can manage cookies through your browser settings. Some website features may not work properly if cookies are disabled.

Where required, we may ask for cookie consent through a website notice or consent tool.

7. Sharing Your Information
We may share personal information with trusted service providers and platforms where necessary for business, operational, legal, marketing, or security purposes.

These may include:

Booking system providers
Payment processors
Website hosting providers
Email and SMS service providers
WhatsApp or communication tools
Analytics providers
Advertising platforms such as Google and Meta
Customer support tools
Security and fraud prevention providers
Professional advisers
Regulators, courts, law enforcement, or government authorities where required
We require service providers to process information responsibly and only for permitted purposes.

8. International Data Transfers
Some service providers and advertising platforms may process data outside Nigeria or outside your country of residence.

Where this occurs, we take reasonable steps to ensure that personal information is handled according to applicable privacy and data protection requirements.

9. Data Retention
We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

Booking and guest service requirements
Legal, tax, and accounting obligations
Fraud prevention needs
Dispute resolution
Marketing preferences
Business records and operational needs
When information is no longer needed, we may delete, anonymize, or securely archive it.

10. Data Security
We use reasonable technical, administrative, and organizational measures to protect personal information from unauthorized access, disclosure, alteration, loss, misuse, or destruction.

These may include:

Secure website access using HTTPS
Restricted admin access
Password protection
Access controls
Secure hosting arrangements
Data minimization
Secure API handling where applicable
Monitoring and logging
However, no online system is completely secure, and we cannot guarantee absolute security.

11. Your Privacy Rights
Depending on applicable law, you may have rights to:

Access your personal information
Request correction of inaccurate information
Request deletion of your information
Object to certain processing
Withdraw consent where processing is based on consent
Opt out of direct marketing
Request restriction of processing
Request information about how your data is used
To exercise your rights, contact us using the details below.

We may need to verify your identity before processing certain requests.

12. Marketing Opt-Out
You may opt out of direct marketing communications by:

Clicking unsubscribe links where available
Replying with an opt-out request
Contacting us directly
You can also manage personalized advertising preferences through platforms such as:

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https://adssettings.google.com
and similar controls provided by other advertising platforms.

Please note that opting out of direct marketing does not necessarily stop service-related messages such as booking confirmations, payment updates, or important guest communications.

13. Children’s Privacy
Our services are not intended for children under the age of 18 without involvement of a parent, guardian, or responsible adult.

We do not knowingly collect personal information from children for advertising purposes.

If we discover that we have collected personal information from a child unlawfully or without appropriate consent, we will take reasonable steps to delete it.

14. Sensitive Personal Information
We do not intentionally collect or use sensitive personal information for advertising audience creation.

You should not submit sensitive information through our website unless specifically required for a lawful accommodation, safety, verification, or compliance purpose.

Sensitive information may include information relating to:

Health
Religion
Political opinions
Ethnicity
Biometric identifiers
Criminal records
Sexual orientation
Other sensitive categories under applicable law
15. Third-Party Links
Our website may contain links to third-party websites, platforms, or services.

We are not responsible for the privacy practices, content, or security of third-party websites.

Please review their privacy policies before providing personal information.

16. Updates to This Privacy Policy
We may update this Privacy Policy from time to time.

The latest version will be posted on our website with an updated effective date.

Your continued use of our website or services after changes are posted means you acknowledge the updated policy.

17. Contact Us
For privacy questions, requests, or complaints, contact us:

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Cocoon Shootlet Apartment in Abuja
9, Mabel Amoni- Okwuonu Str Jahi, Abuja.
Email: info@shortletapartmentabuja.com or info@cocoonabuja.com
Website: https://shortletapartmentabuja.com