Terms of Service
Terms of Service
1. Introduction
Welcome to Cocoon Shootlet Apartment in Abuja.
These Terms of Service govern your use of our website, booking services, accommodation services, communication channels, and related online services provided through:
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By using our website, submitting an enquiry, making a booking, or communicating with us through our website, phone, email, WhatsApp, social media, or other channels, you agree to these Terms of Service.
If you do not agree with these terms, please do not use our website or services.
2. About Our Services
Cocoon Shootlet Apartment in Abuja provides short-let apartment, accommodation, hospitality, booking, reservation, guest support, and related services in Abuja, Nigeria.
Our website may allow users to:
View apartment listings and accommodation details
Submit booking enquiries
Make reservations
Provide guest information
Contact our team
Receive booking updates and promotional communications
Interact with online advertising or remarketing campaigns
Availability, pricing, amenities, and booking conditions may change from time to time.
3. Eligibility
By using our services, you confirm that:
You are at least 18 years old; or
You are using our services under the supervision of a responsible adult or legal guardian; and
The information you provide is accurate, complete, and current.
We reserve the right to refuse service, cancel bookings, or restrict access where false, misleading, or incomplete information is provided.
4. Booking and Reservation Terms
All bookings are subject to:
Availability
Confirmation by our team or booking system
Payment terms communicated at the time of booking
Check-in and check-out rules
House rules
Identification or verification requirements
Cancellation and refund policies
A booking is not fully confirmed until we have issued a confirmation through our approved communication channels or booking system.
We reserve the right to cancel or modify bookings where:
Payment is not received as required
Guest information cannot be verified
Fraudulent or suspicious activity is detected
The property becomes unavailable due to maintenance, safety, emergency, or operational reasons
Guests violate our policies or applicable laws
5. Guest Responsibilities
Guests agree to:
Provide accurate booking and contact information
Comply with house rules and property instructions
Respect neighbours, staff, property, and other guests
Use the apartment and facilities responsibly
Avoid illegal, unsafe, disruptive, or damaging conduct
Pay for damages, losses, penalties, or additional services where applicable
We may refuse check-in, terminate a stay, or involve relevant authorities where guest conduct creates safety, security, legal, reputational, or operational risk.
6. Payments, Cancellations, and Refunds
Payment requirements, cancellation windows, refund eligibility, and no-show rules may vary depending on the apartment, booking type, promotional offer, or booking channel.
Where applicable, payment and refund terms will be communicated before or during the booking process.
Unless otherwise stated:
Deposits may be required to secure bookings
Late cancellations may attract charges
No-shows may be non-refundable
Refunds may be processed through the original payment channel where possible
Bank, payment processor, or third-party platform charges may be deducted where applicable
7. Website Content
Content on our website, including text, images, apartment descriptions, pricing, availability, branding, design, and other materials, is provided for general information and booking purposes.
We try to ensure that information is accurate and up to date, but we do not guarantee that all content will always be error-free, complete, or current.
We may update, remove, or change website content at any time without prior notice.
8. Third-Party Services
Our website and business operations may use third-party platforms and service providers, including but not limited to:
Booking engines
Payment processors
Analytics tools
Advertising platforms
Communication services
Customer relationship and marketing tools
Hosting and security providers
Your use of third-party services may also be subject to their own terms and privacy policies.
We are not responsible for third-party websites, tools, platforms, or services that we do not control.
9. Marketing and Advertising
Where permitted by law and applicable platform policies, we may use customer contact information, booking activity, website activity, or other permitted data to:
Communicate offers and updates
Improve our services
Measure advertising effectiveness
Create advertising audiences
Run remarketing or similar advertising campaigns
Exclude existing customers from certain campaigns
Reach similar audiences on platforms such as Google Ads, Meta, and other advertising platforms
You may opt out of direct marketing communications by following the unsubscribe instructions provided or contacting us directly.
Advertising platforms may also provide their own controls for managing personalised ads.
10. Acceptable Use
You agree not to use our website or services to:
Submit false, misleading, or fraudulent information
Interfere with website security or functionality
Attempt unauthorized access to our systems
Scrape, copy, or misuse our content
Upload malware, spam, or harmful content
Violate any applicable law or regulation
Harass, threaten, defame, or harm others
Use our services for illegal or prohibited activities
We may suspend access, cancel bookings, or take legal action where misuse occurs.
11. Intellectual Property
All website content, branding, logos, layouts, images, text, graphics, and other materials are owned by or licensed to Cocoon Shootlet Apartment in Abuja, unless otherwise stated.
You may not copy, reproduce, modify, distribute, sell, or exploit our content without our prior written permission.
12. Limitation of Liability
To the fullest extent permitted by law, Cocoon Shootlet Apartment in Abuja will not be liable for indirect, incidental, special, consequential, punitive, or economic losses arising from your use of our website, bookings, accommodation services, or third-party services.
We are not responsible for delays, service interruptions, losses, or damages caused by events beyond our reasonable control, including network failures, technical issues, natural events, government actions, security incidents, or third-party service failures.
13. Indemnity
You agree to indemnify and hold harmless Cocoon Shootlet Apartment in Abuja, its owners, employees, agents, partners, and service providers from claims, damages, losses, liabilities, costs, and expenses arising from:
Your breach of these Terms
Your misuse of our website or services
False or inaccurate information you provide
Damage caused during your stay
Your violation of applicable laws or third-party rights
14. Changes to These Terms
We may update these Terms of Service from time to time.
The updated version will be posted on our website with a revised effective date.
Your continued use of our website or services after updates means you accept the revised terms.
15. Governing Law
These Terms are governed by the laws of the Federal Republic of Nigeria, unless another applicable law is required by contract or regulation.
Any dispute arising from these Terms or our services shall be handled through appropriate dispute resolution channels or courts with jurisdiction in Nigeria.
16. Contact Us
For questions about these Terms, please contact us:
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Cocoon Shootlet Apartment in Abuja
9, Mabel Amoni- Okwuonu Str Jahi, Abuja.
Email: info@shortletapartmentabuja.com or info@cocoonabuja.com
Website: https://shortletapartmentabuja.com